We are glad you are trying to contact us! Do you have a question about your package? First, read our FAQ below, as it contains the most frequently asked questions. Can't find an answer? Then you can contact us at any time at the bottom of this page.
1. Where is my package?
After you have placed your order, it usually takes 1-2 business days to process your order, and 4-6 business days for your order to be delivered in Switzerland, Germany, Austria, or Denmark, United States of America, or Singapore. If these days have passed, please contact our customer service.
2. Where can I find my Track & Trace code?
Once your order has been shipped, you will automatically receive a Track & Trace code. Also check your spam folder, sometimes our emails end up there. Please note that it may take a while for your Track & Trace link to become active.
3. How can I track my order?
You can track your order with your Track & Trace number, which you received by email. Enter the Track & Trace number on our Track & Trace page to see the status of your delivery. You can do this on this page.
4. I am not satisfied with my package.
Visit our page for Exchanges and Returns to return your package.
If you can't find an answer to your question, you can of course contact us at any time:
Email: info@dulopi.com
