This policy applies to purchases in the following countries:
- Switzerland
- Austria
- Germany
- Denmark
- United States of America
- Singapore
This policy is intended to give you a clear overview of our shipping policies and procedures. Please read this policy carefully after placing an order in our shop.
Shipping, processing, and order deadlines
- Order cutoff time is 17:00 (GMT+01:00) Central Europe
- Order processing time is 1-2 business days (Monday to Friday).
- Shipments usually take 4-6 days (Monday to Friday).
- Shipping costs: Free shipping or shipping insurance at CHF 2.95
Order cancellation
Your order will be fully refunded if canceled within 24 hours of purchase. Please email us if you decide to cancel the order. Once orders have been shipped, the order can no longer be changed.
Order tracking
Once your order is shipped, a tracking number will be created. Please provide an accurate email address if you want to track your order. Creating an account is not required but makes tracking the package easier.
Address/phone number change
If you want to change the phone number or address reserved at the time of order, please contact us as soon as possible before the order is shipped. Once the order has been placed, we cannot change the information anymore. In this case, you can request a return and place the order again.
Order cannot be tracked:
If you have a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to appear. In rare cases, tracking information may not be updated, but you will still receive your order. Please contact us after the estimated delivery time.
International shipping:
Shipping only to
- Switzerland
- Austria
- Germany
- Denmark
- United States of America
- Singapore
- E-mail: info@dulopi.com
- Address: De Jacht 17, Oud-Beijerland, Zuid-Holland, 3261 TG, the Netherlands
- Operating hours: Monday - Friday: 08:00 - 18:00 and Saturday and Sunday: 10:00 - 16:00
